Subject: Customer Relations
From: Paul Guba (gubavision@home.com)
Date: Tue Nov 27 2001 - 16:03:10 MST
Customer service there is none as far as I can see. This list is as
close as you can get to that and it will provide you with most of your
answers. But try and find an address or an email link. It might be
there but it won't be obvious. Terrasoft does not even attempt to
provide this. As far as I can tell they a composed of a group of
developers who create a good product. They are however clueless when it
comes to service. At the price point for the software you cannot expect
to much.
On Tuesday, November 27, 2001, at 03:38 PM, Terry Allen wrote:
>> I have not received my copy of Getting Started with Yellow Dog Linux
>> yet. i have sent a complaint to Terrasoft and had no answer. I wonder
>> if any of you have received your book as yet. I am very distressed
>> that my credit card was charged and i have nothing to show for my
>> money. I need a phone number or snail mail address for Terrasoft so i
>> can attempt to get this taken care of. Jerry
>
> Hi again,
> I've not actually ordered anything directly from Terrasoft, but
> have attempted to email them in the recent past - I realise that
> they're a
> small company, but if tey want to continue on in nusiness with a good
> reputation, they do need to respond to emails & compaints.
> A few months ago, prior to the announcement of YDL 2.1, I emailed
> them regarding the boxed set of 2.0, which I subsequently bought, but am
> still waiting for them to reply on that email - my mail server logs
> indicate that a direct mail delivery was made at the time & also a
> couple
> of others a week or so later.
> YDL is a great product, but they really need to pull their socks up
> on the customer relations.
>
>
> Bye for now, Terry Allen
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