Subject: RE: Customer Relations
From: nathan r. hruby (nhruby@arches.uga.edu)
Date: Tue Nov 27 2001 - 19:47:15 MST
On Tue, 27 Nov 2001, Little, Brian wrote:
> Fair enough, if you want to look at it that way, but I do feel like I
> deserve at least a working product for my money, not the pretty silver
> coaster I got instead.
>
Look in the archives, but this was an issue with the 2.0 first run. I
belive that sales@yellowdoglinux.com will get you to whom you need.
In regards to the service issue. TSS is a *small* company. Give 'em a
break, they're doing the best they can in a bad economy. Sometimes things
slip through the cracks and an large scpaoe issue such as a bad run of
CD's can be a resource drain on a small serice department.
Eg; I am the man in a one man shop. I support about 100 computers and 40+
users. When things are mellow, I can handle everything. When I have to
patch every copy of office in the building for <insert security issue of
the picosecond>, I'm running like a chicken with my head cut off.
I'd rather deal with less than prompt service and still have YDL than no
YDL at all.
-n
> Brian
>
> -----Original Message-----
> From: Paul Guba
> Sent: Tue 11/27/2001 6:03 PM
> To: yellowdog-general@lists.yellowdoglinux.com
> Cc:
> Subject: Customer Relations
>
> Customer service there is none as far as I can see. This list is as
> close as you can get to that and it will provide you with most of your
> answers. But try and find an address or an email link. It might be
> there but it won't be obvious. Terrasoft does not even attempt to
> provide this. As far as I can tell they a composed of a group of
> developers who create a good product. They are however clueless when it
> comes to service. At the price point for the software you cannot expect
> to much.
>
>
>
>
> On Tuesday, November 27, 2001, at 03:38 PM, Terry Allen wrote:
>
> >> I have not received my copy of Getting Started with Yellow Dog Linux
> >> yet. i have sent a complaint to Terrasoft and had no answer. I wonder
> >> if any of you have received your book as yet. I am very distressed
> >> that my credit card was charged and i have nothing to show for my
> >> money. I need a phone number or snail mail address for Terrasoft so i
> >> can attempt to get this taken care of. Jerry
> >
> > Hi again,
> > I've not actually ordered anything directly from Terrasoft, but
> > have attempted to email them in the recent past - I realise that
> > they're a
> > small company, but if tey want to continue on in nusiness with a good
> > reputation, they do need to respond to emails & compaints.
> > A few months ago, prior to the announcement of YDL 2.1, I emailed
> > them regarding the boxed set of 2.0, which I subsequently bought, but am
> > still waiting for them to reply on that email - my mail server logs
> > indicate that a direct mail delivery was made at the time & also a
> > couple
> > of others a week or so later.
> > YDL is a great product, but they really need to pull their socks up
> > on the customer relations.
> >
> >
> > Bye for now, Terry Allen
> > ___________________________________________________________________
> > hEARd
> >
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> >
>
>
-- ...... nathan hruby - nhruby@arches.uga.edu computer support specialist department of drama and theatre http://www.drama.uga.edu/ ......
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