Subject: Re: Customer Relations
From: Mr Bear (mrbear@omegadogs.com)
Date: Tue Nov 27 2001 - 19:56:54 MST
Dan
Are you saying that Terrasoft is on top of customer
issues as far as you are concerned ? Customers just have
to find the right button ?
Gus S. Calabrese
www.omegadogs.com
www.WFTelectronics.com
voice (303) 964 9670
fax (303) 285-3482 x5333
----- Original Message -----
From: "Dan Burcaw" <dburcaw@terrasoftsolutions.com>
To: <yellowdog-general@lists.yellowdoglinux.com>
Sent: Wednesday, November 28, 2001 2:44
Subject: Re: Customer Relations
> Customer service there is none as far as I can see. This list is as
> close as you can get to that and it will provide you with most of your
> answers. But try and find an address or an email link. It might be
> there but it won't be obvious. Terrasoft does not even attempt to
> provide this. As far as I can tell they a composed of a group of
> developers who create a good product. They are however clueless when it
> comes to service. At the price point for the software you cannot expect
> to much.
I suppose you missed the big button on the YDL web site
(on the top navigation bar) that says "Contact". Those email
addresses do get routed to people and are answered.
This archive was generated by hypermail 2a24 : Tue Nov 27 2001 - 20:10:45 MST