Subject: RE: Customer Relations
From: Little, Brian (brlittle@davidson.edu)
Date: Tue Nov 27 2001 - 20:59:47 MST
This is cool, and it's not like I'm blowing a gasket over my own situation
or anything. I DID finally get an answer, but only after my third email in a
week, and it's been about 48 hours since I replied. I'm completely in tune
with what it takes to run a small shop, but email has a built-in expectation
of prompt response. :)
I GUESS my request for a replacement is being handled, but I haven't heard
back to know. I spent a long time deciding whether or not to try YDL, and I
felt like I was getting a good product. The problem with this kind of thing
is that it needlessly tarnishes the experience. I'm perfectly willing to
mail the CD in if that'll get me a replacement...I just need to know what to
do.
Brian
-----Original Message-----
From: Dan Burcaw
Sent: Wed 11/28/2001 5:33 AM
To: yellowdog-general@lists.yellowdoglinux.com
Cc:
Subject: Re: Customer Relations
> Are you saying that Terrasoft is on top of customer
> issues as far as you are concerned ? Customers just have
> to find the right button ?
Emails are answered, we do our best. Certainly things can fall through the
crack... but we are a small company. But unlike many companies, we don't
have auto-responding emailers or auto-voicemail messages. It might take us
longer to get back to you, but humans will get back to you.
This archive was generated by hypermail 2a24 : Tue Nov 27 2001 - 21:12:34 MST