Re: Customer Relations


Subject: Re: Customer Relations
From: Paul Guba (gubavision@home.com)
Date: Wed Nov 28 2001 - 06:44:55 MST


Looking in my out box I have no less than four messages to you dating
back at least two months guess you haven't gotten to it yet. If it
were not for this list I would have never been able to get your software
to install properly. I think because its not a main stream product our
expectations are a lot lower. If you sell a product any product it is
expected to work. If it doesn't than you have to support it. You
don't, period, end of story. I have gotten no help from anyone at
terrasoft nor do I ever expect to or need to at this point. It is
strange that now you answer me now but could not when I had issues with
your product. If you spent the time supporting your product in the past
you would not need to defend it now.

On Wednesday, November 28, 2001, at 04:44 AM, Dan Burcaw wrote:

>
>
>> Customer service there is none as far as I can see. This list is as
>> close as you can get to that and it will provide you with most of your
>> answers. But try and find an address or an email link. It might be
>> there but it won't be obvious. Terrasoft does not even attempt to
>> provide this. As far as I can tell they a composed of a group of
>> developers who create a good product. They are however clueless when
>> it
>> comes to service. At the price point for the software you cannot
>> expect
>> to much.
>
> I suppose you missed the big button on the YDL web site
> (on the top navigation bar) that says "Contact". Those email
> addresses do get routed to people and are answered.
>



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