RE: Customer Relations


Subject: RE: Customer Relations
From: Pete Peters (ppeters914@home.com)
Date: Wed Nov 28 2001 - 16:12:10 MST


HEAR! HEAR! Pay no attention to those malcontents in the cheap seats.
<g>

Pete

-----Original Message-----
From: Mark Brethen [mailto:mbrethen@rochester.rr.com]
Sent: Wednesday, November 28, 2001 3:11 PM
To: yellowdog-general@lists.yellowdoglinux.com
Subject: Re: Customer Relations

On Tuesday 27 November 2001 09:47, nathan r. hruby wrote:
>
><snip>
> In regards to the service issue. TSS is a *small* company. Give 'em
a
> break, they're doing the best they can in a bad economy. Sometimes
things
> slip through the cracks and an large scpaoe issue such as a bad run of
> CD's can be a resource drain on a small serice department.
>
><snip>
>
> I'd rather deal with less than prompt service and still have YDL than
no
> YDL at all.
>
> -n
>
Two years ago I was curious about Linux, so I bought a copy of LinuxPPC.
I
was able to install it, but it was downhill after that. I couldn't get
any of
my peripherals to work. Their tech support wasn't all that supportive. I
would send emails to their mailing list which hardly ever got answered.
I
through in the towel and came to the conclusion it was just too early
yet for
the average user.

This time around, has been a more pleasant experience. I purchased the
YDL
2.1 cds and recieved them in timely fashion. The installation went
smoothly,
and this group has been very supportive of my questions. So I would like
to
put in a good word for yellowdog and it's users. :-)

--
Mark
mailto:mbrethen@rochester.rr.com



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