Subject: RE: Customer Service
From: Terry Allen (hmag@ozemail.com.au)
Date: Thu Nov 29 2001 - 13:40:41 MST
>Hmm. Well, I'd argue that like it or not, there is an implication of support
>when you market a software product. I'm not saying that such support does,
>or should, exist. But the implication remains.
>
>At all events, like you, I paid for three good CDs. I have only two good
>CDs, and haven't received any further response from Terrasoft about
>replacing the bad one, beyond their first email. You'll pardon me if I don't
>consider this responsive customer service. I also don't expect help cooking
>the beef I buy from the local market, but if it's bad, I most certainly
>expect them to replace it. And when I do, they aren't deliberately
>obfuscatory about how I should get in touch with them.
>
>Brian
>
Hi again,
Like a lot of others, I've articipated in this threead, but it's
now taking up way too much of the list space - perhaps time to end the
thread? This is my last post on this subject.
Bye for now, Terry Allen
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