Re: DSL situation

Subject: Re: DSL situation
From: Robert Vogt IV (vogt@arborhost.com)
Date: Mon Oct 30 2000 - 13:28:24 MST

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    Mr. Shere,

>> One thing I have learned... NEVER EVER CALL BELL$OUTH FOR SUPPORT ON
>> ANYTHING!!
>
> We're an ISP. BellSouth is our only option for the 30 PRIs, 5 Frame Relay
> circuits, and other misc. services. I agree. I have never dealt with a more
> disorganized entity. I have to manage every installation from the rep to the
> people working for her to the installers to make sure things get installed
> the way I want them to. They suck badly. The only plus is that they also
> provice dialup access in some areas we serve. We don't have any trouble
> getting their customers. They call us and are amazed we know what we're
> doing.
    I beg to differ. Ameritech is the WORST, most disorganized bureaucracy!
They took three months to install a single T1 (with daily phone calls),
although they originally promised 2 weeks to a month....

    I must be the lack of regulation... :)

                            Sincerely,

                            Robert Vogt IV
                            CEO
                            ArborHost

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