Subject: Re: Yellowdog 2.1 ISO Download
From: dano (dano@well.com)
Date: Sat Oct 20 2001 - 20:54:33 MDT
Earlier this year I waited several weeks for the 2.0 CD to be
released just so I could pay for it so Terrasoft would get the money
(and the retail distributor as well).
I also paid extra for tech support, knowing that Terrasoft could use
the money and I want to see the company stay around for awhile.
But the tech support sucked so heavily that in the end it was not usable:
(1) Frequently there were days went by between my question and the
answer. Note: It is impossible to do an install when stuck on a
problem and one has to wait days for a response. If the computer in
question is the user's only computer and it is stuck mid-install a
long response period is simply unacceptable.
(2) There was no way to reply to the answer when it was so unclear as
to elicit more questions in response.
(3) One answer I got was just plain wrong - I know it was wrong
because when I forwarded it to Kai he responded with "NO NO NO!
[...]" - but assumed it was me who was lame.
(4) The text entry box on the web site was about 5cm square. Yeah, we
can work around that but it sure is annoying when one is already
having a technical problem of some other sort.
So now I get to pay for an upgrade?
Yeah, I probably will, because I still want to see you guys stick around.
But I won't pay for the lousy tech support anymore.
You guys ought to take a lesson from BareBones.
dano <bombthrower>
On Wed, 17 Oct 2001, Dan Burcaw wrote:
>
> >
>>
>> With 2.0 we delayed the FTP access to the distro by roughly a month.
>> This time, we're going to cut that down to 2 weeks..
>>
>> The reason we delay is to help us sell more CDs. Granted we don't
>>like doing
>> this, but it is necessary due to economic conditions and the fact that we're
>> a niche market. CD sales are extremely crucial to our existance, so the
>> two weeks is just that much more help to keep us around making YDL for
>> everyone.
>>
>> Also, we're re-working our mirroring system as we speak so
>> access to 2.1 ISO should be extremely easy two weeks from today.
>> (for 2.0, FTP sites were congested for weeks including our own
>> 2MB pipe which was completely saturated 24/7 for two months :P)
>>
>> Hope this clarifies!
>> Dan
>>
>> On Wednesday 17 October 2001 04:58, you wrote:
>> > When will the Yellowdog 2.1 ISO Installer by available for download?
> >
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